Any cancellations resulting in refunds must be made in writing to Travelogs International, 4909 Transit Road, Suite 3, Depew, NY 14043 (U.S. Mail) or via e-mail to firstname.lastname@example.org. The amount of your refund will be determined by the postmark date of your cancellation notice. Refund checks or a refund to the credit card that was used for payment, will be issued / made within four weeks of written notification. Your teacher-chaperone must also be notified of your cancellation. The cancellation penalties are in effect regardless of the reason for cancellation, including unforeseen illness, disciplinary action taken by the school/organization, or cancellation of the entire group by the school/organization for any reason. Please contact Travelogs directly for replacement policy. There are absolutely no replacements within 72 hours of departure. For cancellation of an entire group at that group's own request, any nonrefundable payments or contractual commitments made by Travelogs on behalf of the group are nonrefundable to program participants. In addition, Travelogs reserves the right to include an administrative fee in any cancellation charges to program participants. Neither Travelogs nor the school/organization is financially responsible for any charges to program participants for cancelled trips due to (but not limited to) illness, weather related events, civil strife, or national/international events.